Refund policy

Last updated: September 27, 2026

We want you to love your coffee. Because coffee is a perishable food product, we cannot accept physical returns for health and safety reasons. You will never need to send coffee back to us.

When we will replace or refund your order

• Your order arrives damaged, or is not what you ordered.
• Your order does not arrive within 10 business days after it shipped.
• There is a quality problem with the coffee, such as a defect in roasting or packaging.

How to ask Email hello@hojasvivas.com within 14 days of delivery. Please include your order number and, if relevant, a photo of the product and packaging.

What we will do After reviewing your request, we will send a replacement or issue a refund, whichever you prefer where possible.

Refunds Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement.

What is not covered Changes of taste preference after the coffee has been opened, and orders shipped to an incorrect address provided at checkout, are not eligible for a refund, but contact us and we will do our best to help.

Contact hello@hojasvivas.com